Privacy Policy

Scope

This policy applies to the official website operated by Wuhan Ximo Pharmaceutical Co., Ltd. and related communications through the telephone channel listed on the website. Public information can be read without registering or signing in.

Linked shopping platforms, literature databases and other external websites are operated by their respective providers. Please refer to their policies for their information-handling practices.

Information and purposes

• Website visits: servers may record IP addresses, request times, requested paths and browser information to support website operation, troubleshooting and access security.
• Enquiries and feedback: when contacting us by telephone, you may provide your name, contact details, message and relevant materials. These are used to respond, address the matter and make necessary follow-up contact.
• Medicine safety reports: handling suspected adverse reactions may require information about medicine use, the event and relevant health circumstances. Processing should be limited to necessary safety investigation, follow-up and statutory reporting. Applicable notice and consent requirements apply to sensitive personal information.

Use and disclosure

Personal information is used for the purposes described in this policy. Changes to the purposes, methods or categories of consent-based processing will be notified, and the required consent obtained, in accordance with law.

Disclosure to another organisation requires a lawful basis and applicable notice and consent procedures. Where a service provider is entrusted with processing, its purposes, information scope and protection responsibilities must be defined.

Please provide only information necessary for the enquiry or report, and ensure you are authorised to provide information about anyone else.

Retention and protection

Personal information is kept for the shortest period necessary for its purpose, unless a different period is required by law or administrative regulation. Information is deleted or anonymised in accordance with law when the purpose has been achieved or retention is no longer necessary.

Access should be limited to authorised personnel to the extent needed for the matter. Personal information security incidents will be addressed through applicable remedial measures and notification and reporting procedures.

Your information rights

Through the contact channels below, you may ask about processing and exercise applicable rights to access, copy, correct, supplement or delete personal information, or withdraw consent-based authorisation. Withdrawal does not affect lawful processing carried out beforehand.

We will verify identity only as necessary to protect your information and handle and respond to requests in accordance with law. Information subject to a legal retention requirement will be handled accordingly.

Information about minors

Minors should provide information through the website’s contact channels under a guardian’s guidance. Processing the personal information of children under fourteen requires guardian consent and corresponding protection measures in accordance with law.

Policy updates

The update date appears at the top of this page. Important changes to processing purposes, methods, information categories or rights procedures will be notified as required by law. Where renewed consent is required, the relevant consent will be obtained.